Welcome to 

First Fridays

Increase your CX KnOWLEDGE

First Fridays Live Webinar Series

Join us the first Friday of every month* for practical insights, expert guidance, and real-world strategies you can apply immediately.
Write your awesome label here.

Our next First Friday is coming soon!

Kiersten Gibson

President,
Reach Media

Bryan Gregory

Vice President CX Solutions, The Daniel Group
March 6, 2026 @11Am EST

Enhancing CX Environments with Digital Solutions

This month’s First Friday explores how digital solutions are transforming customer experience (CX) across physical and hybrid environments.

Joined by Kiersten Gibson, President of Reach Media Network, we’ll discuss how strategic digital signage and integrated technologies can boost engagement, strengthen brand presence, and drive measurable results.

High-Level Topics for this First Friday:

  • The evolving role of digital solutions in modern CX environments
  • How digital signage enhances engagement and brand consistency
  • Creating seamless experiences across physical and digital touchpoints
  • Content strategy: What works (and what doesn’t) in CX spaces
  • Measuring impact: How to evaluate ROI on digital CX investments
  • Real-world case examples from healthcare and enterprise environments

Who should attend First Fridays?

First Fridays is an interactive webinar series designed for anyone working in customer experience —
regardless of industry, role, or experience level.

Whether you lead CX strategy, manage frontline interactions, design digital touchpoints, or support
operational delivery, these sessions offer practical insights to help create more engaging, effective customer environments. If your work influences how customers experience your brand, this series is for you.

CX Focused
Learning

Every session centers on practical strategies for elevating customer experience across digital and physical touchpoints.

Real Examples
& Live Demos

See real-world case studies and live demonstrations that bring concepts to life in meaningful, tangible ways.

Interactive 
Q&A

Engage directly with our host and guest experts through live questions and thoughtful discussion.

Actionable 
Takeaways

Leave each session with clear, practical insights you can apply immediately within your organization.

First Fridays FAQs

Is First Fridays free to attend?

Yes — First Fridays is completely free. Simply click the Join link and attend.

Will the session be recorded?

Yes — each session is recorded and archived so you can watch it later if you’re unable to attend live.

How long is each session?

Each First Fridays session runs approximately 45 to 60 minutes.

Can I submit questions during the live event?

Absolutely. We encourage you to submit questions during the session, and we’ll do our best to address them live with our guest.

What platform is the webinar hosted on?

All sessions are hosted live on Microsoft Teams, and you’ll receive the link to join after registering.

Have a topic idea? 

Let us know what you'd like to
learn about during First Fridays!

First Name
Last Name
E-mail address
Your message
Thank you!
Created with