Welcome to 

First Fridays

Increase your CX KnOWLEDGE

First Fridays Live Webinar Series

Join us the first Friday of every month to meet CX Giants, gain practical insights, expert guidance, and real-world strategies you can apply immediately.
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Our next First Friday is coming soon!

Doug Fowler

President/COO - The Daniel Group. Doug's Psychology Degree and expertise will clarify the neuroscience on CX.

Bryan Gregory

Vice President CX Solutions, The Daniel Group
APril 3, 2026 @12Pm EST

"The ROI of Dopamine in CX" 

This video playback episode will cut right to the core of CX and illuminate the neuroscience that fuels it, Good (Dopamine) or Bad (Cortisol).  Feelings/Emotions matter...and heavily influence future business and how your customers will interact with your Team.  We will break down the emotional journey and how to maximize your customer interactions!

Joining me will be Doug Fowler, President & COO at The Daniel Group, with a Psychology Degree from Davidson and over 20 years of senior leadership experience in CX, EX, and Marketing.  Tune in and takeaway some great info the drive your next CX step!

High-Level Topics for this First Friday:

  • What Customer Feedback means to the Executives
  • To incentivize or not incentivize CX behaviors 
  • How does Loyalty show up in the budget
  • Examples of Branson Leadership that transformed the business
  • How you keep your Team laser focused on the CX they deliver

Who should attend First Fridays?

First Fridays is an interactive webinar series designed for anyone working in customer experience —
regardless of industry, role, or experience level.

Whether you lead CX strategy, manage frontline interactions, design digital touchpoints, or support
operational delivery, these sessions offer practical insights to help create more engaging, effective customer environments. If your work influences how customers experience your brand, this series is for you.

CX Focused
Learning

Every session centers on practical strategies for elevating customer experience across digital and physical touchpoints.

Real Examples
& Live Demos

See real-world case studies and live demonstrations that bring concepts to life in meaningful, tangible ways.

Interactive 
Q&A

Engage directly with our host and guest experts through live questions and thoughtful discussion.

Actionable 
Takeaways

Leave each session with clear, practical insights you can apply immediately within your organization.

First Friday Archives

View past First Friday sessions below.
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First Friday 001

Amplifying the
Customers Voice

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First Friday 002

Enhancing CX with
Digital Environments

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First Friday 003

CX Culture & Leadership ARE the Differentiation

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First Friday 004

Coming
Soon!

First Fridays FAQs

Is First Fridays free to attend?

Yes — First Fridays is completely free. Simply click the Join link and attend.

Will the session be recorded?

Yes — each session is recorded and archived so you can watch it later if you’re unable to attend live.

How long is each session?

Each First Fridays session runs approximately 45 to 60 minutes.

Can I submit questions during the live event?

Absolutely. We encourage you to submit questions during the session, and we’ll do our best to address them live with our guest.

What platform is the webinar hosted on?

All sessions are hosted live on Microsoft Teams, and you’ll receive the link to join after registering.

Have a topic idea? 

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learn about during First Fridays!

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