Welcome to 

First Fridays

Increase your CX KnOWLEDGE

First Fridays Live Webinar Series

Join us the first Friday of every month to meet CX Giants, gain practical insights, expert guidance, and real-world strategies you can apply immediately.
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Our next First Friday is coming soon!

Nolan Nichols 

Founder - A Million Dreams:  With a unique approach that integrates his storytelling ability, practical tools and tangible takeaways, Nolan helps organizations perform & lead at their best, elevate service and retain top talent. His keynotes are tailored to meet the challenges of today’s ever-changing workplace, providing high-impact strategies that can be applied immediately.

Bryan Gregory

Vice President CX Solutions, The Daniel Group
May 1, 2026 @12Pm EST

"From Good to Unforgettable - Turning Every Action into Extraordinary Experience" 

Join us for an hour of empowering next level CX.  Can each of us...and our frontline employees really make every interaction Unforgettable?  You will be amazed at the answer as you hear from a true expert, Nolan Nichols.

Nolan's Bio
Nolan Nichols is a Fortune 500 keynote speaker, master storyteller, and founder of A Million Dreams. Based in Washington, D.C., Nolan combines his background as a video producer telling the stories on behalf of top global brands, a master’s degree in education, his extensive personal research and track record of partnering with industry-leading brands to deliver keynotes that inspire & empower.

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With a unique approach that integrates his storytelling ability, practical tools and tangible takeaways, Nolan helps organizations perform & lead at their best, elevate service and retain top talent. His keynotes are tailored to meet the challenges of today’s ever-changing workplace, providing high-impact strategies that can be applied immediately.

​Nolan’s work has been featured in prominent industry publications such as Skift Meetings, MPI, Smart Meetings and Meetings Today, and he is on a mission to help teams excel in an age of disruption. Through keynotes, workshops, and team-building events, Nolan equips organizations with the tools to unlock the potential of their greatest asset: their people.

An avid reader who reads 50 books a year, Nolan continually refines his perspective to bring fresh, relevant insights to every stage. When he's not on-stage speaking, you'll find him doing some of his favorite things: attending a baseball game or Broadway show, biking the National Mall, serving in the community at his local church, or standup paddleboarding.

Nolan doesn't deliver feel-good moments that fade by next Monday morning. He delivers strategies that stick and results that last.




High-Level Topics for this First Friday:

  • What Customer Feedback means to the Executives
  • To incentivize or not incentivize CX behaviors 
  • How does Loyalty show up in the budget
  • Examples of Branson Leadership that transformed the business
  • How you keep your Team laser focused on the CX they deliver

Who should attend First Fridays?

First Fridays is an interactive webinar series designed for anyone working in customer experience —
regardless of industry, role, or experience level.

Whether you lead CX strategy, manage frontline interactions, design digital touchpoints, or support
operational delivery, these sessions offer practical insights to help create more engaging, effective customer environments. If your work influences how customers experience your brand, this series is for you.

CX Focused
Learning

Every session centers on practical strategies for elevating customer experience across digital and physical touchpoints.

Real Examples
& Live Demos

See real-world case studies and live demonstrations that bring concepts to life in meaningful, tangible ways.

Interactive 
Q&A

Engage directly with our host and guest experts through live questions and thoughtful discussion.

Actionable 
Takeaways

Leave each session with clear, practical insights you can apply immediately within your organization.

First Friday Archives

View past First Friday sessions below.
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First Friday 001

Amplifying the
Customers Voice

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First Friday 002

Enhancing CX with
Digital Environments

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First Friday 003

CX Culture & Leadership ARE the Differentiation

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First Friday 004

The ROI of
Dopamine in CX

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First Friday 005

From Good to Unforgettable

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First Friday 006

Coming
Soon!

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First Friday 007

Coming
Soon!

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First Friday 008

Coming
Soon!

First Fridays FAQs

Is First Fridays free to attend?

Yes — First Fridays is completely free. Simply click the Join link and attend.

Will the session be recorded?

Yes — each session is recorded and archived so you can watch it later if you’re unable to attend live.

How long is each session?

Each First Fridays session runs approximately 45 to 60 minutes.

Can I submit questions during the live event?

Absolutely. We encourage you to submit questions during the session, and we’ll do our best to address them live with our guest.

What platform is the webinar hosted on?

All sessions are hosted live on Microsoft Teams, and you’ll receive the link to join after registering.

Have a topic idea? 

Let us know what you'd like to
learn about during First Fridays!

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